Frequently Asked Questions About Renting a Car in Costa Rica

Be at least 25 years old (an Underage fee will apply from 21 to 24 years old). Have a valid physical driver's license, identity document (citizenship card or passport if the driver's license is foreign) Have a bank credit card as such, (American Express, Mastercard or Visa) in the name of the person who is going to rent, with an available space of no less than $2,500,000 cop for a small vehicle, $3,500,000 cop for a van, $4,500,000 premium van. We do not accept cards from large stores or non-banking entities (Falabella, Olímpica, Codensa, Rappi, Cencosud, Success, etc.). We do not receive cash; Remember that all documents must be submitted in physical form and be current, as we do not accept digital versions

The vehicle can only be rented by a person with a daily driver's license over or equal to 21 years of age. Between 21 and 25, an underage fee applies, which is 80,000 COP per day.

Current and physical license.

Yes, as long as you take care of the smell and upholstery of the car, because if you return the vehicle with an odor or dirt from the upholstery you may have an additional charge.

The car will be delivered to you with Full gasoline and must be returned with full coverage except if you purchase the prepaid Gasoline product. With it, you can return the car with the gas tank at any level.

No, tolls must be paid directly by the driver in cash with local currency: Colombian Pesos

There is no external car wash charge. However, if the car is returned with a lot of dirt on the upholstery, seats, the smell of damp, cigarettes, pets or pet hair, an additional charge will be made.

Deliver Full of gasoline. Prepay the tank. Pay for the amount missing on the return (the price will be higher than at the gas station).

The fleet consists of small to large sedans, SUVs, pickups and Vans with no more than 2 years of being in our fleet.

Yes, the accessories we have available for renting your vehicle are: ‍ 1. Baby chair 2. GPS3. WIFI Portable Internet

If we have a corporate agreement, in this option, we offer companies the possibility of renting for days, weeks or months, with payment on credit and in a very practical way.

There is no cost to make this agreement.

You should contact Customer Service or the office where you rented the vehicle.

Special prices fixed all year round. 30-day credit payment.Rent a vehicle at any of our national and international locations. This model will be billed monthly in Colombia.Reservations through a corporate advisor with personalized attentionYour employees will not need a credit card when picking up the vehicle.

You should contact the office where you rented the vehicle. An additional charge will be made for the replacement of these. If you wear roadside assistance protection you are entitled to a replacement set.

15 business days to evaluate if the company is eligible to take the service.

You can write to us on WhatsApp at +57 3114769123 Call +57 601 5087098 or send us an email acustomer.service@enterprise.co

It is not mandatory to purchase additional coverage. However, it's highly recommended to consider protection options for your safety and peace of mind while renting.

Yes, when you are at the Counter, you can talk to the rental agent to buy the coverage you want.

Yes, you only have to come to one of our offices to make the change.

No, the security deposit is only allowed with the main driver's credit card.

A credit card is required to make a hold or security deposit on the vehicle. For the payment of the rent at the end of the rental, a credit card or debit card is accepted as long as it belongs to the main driver.

No, the car cannot leave the country.

You can return the vehicle to any of our offices for an additional fee. If you want to return the vehicle elsewhere, please contact us to check if it's possible and to give you the corresponding amount.

Yes, you can use card or third-party coverages. However, you should check with your insurance company beforehand that it actually covers you for the car you want to rent. If you decline coverage at the Counter and incur an accident, you would be charged the full cost of the incident and the claim to the third party must be submitted by the customer.

Once the car is delivered, the security deposit is released. However, it may take 3 to 10 business days for the bank to re-enable the amount in the account.

It may vary by category $2,500,000 COP for a small vehicle, $3,500,000 COP for a van, $4,500,000 COP for a premium van

Car rental rates vary depending on factors such as vehicle category, length of rental, and office location

The contract gives you 1 hour of grace. After the second hour there may be additional charges. However, we recommend that you contact the office where you made the reservation to let us know if there are any delays.

You must stay in place and call the customer service line for assistance or the appropriate office, in addition to taking photos and videos of the place and the vehicle.

If during the time you had the vehicle for rent you were issued a traffic ticket or a traffic ticket, you will be directly responsible for assuming and paying 100% of the fine. If you are outside the coverage area of the transit office, you will be able to make the undiscounted payment of the appearance and a bill plus 10% will be generated for administrative fees.

The exchange rate depends on the bank to which your credit card belongs.

We offer short- and long-term rental options, allowing customers to rent vehicles for extended periods.

This is the amount that Enterprise Rent a Car will block on your credit card as a backup for the rental vehicle. At the end of the rental, if there are no damages involved, this amount will be returned within 3-5 business days. It is a requirement to do it with a credit card, debit cards are not allowed.